Refund & Return Policy

1. Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery via WhatsApp (016-997 1894) with:

• Order number (starts with SWH-…)
• Photos of the item(s) and packaging
• A brief description of the issue

We will replace or refund at our discretion, at no cost to you. Return shipping is on us for legitimate quality issues.

2. Change of Mind

Due to the nature of consumable herbal goods and food safety regulations, we do not accept returns for change-of-mind on:

• Any consumable products (herbs, teas, health supplements, foods)
• Opened or partially used items
• Festive hampers after they have been delivered

3. Refund Processing

Approved refunds are processed within 7 working days:

• eGHL / card / FPX — refunded to the original payment method (may take 5-10 business days to appear)
• Bank transfer / COD — refunded to your nominated Malaysian bank account

4. Order Cancellation

You may cancel an order for a full refund before it is dispatched. Once shipped, standard return conditions apply. Contact us via WhatsApp for the fastest response.

5. Contact

WhatsApp: 016-997 1894 · Tel: 06-282 1722 · Email: admin@sinwangheng.com